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Spyware, Adware, and Viruses Interfering with Steam

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Important:

Disable Your Anti-Virus and Adware Programs Before Launching Steam

Anti-Virus (AV) applications can utilize system resources that Steam games require to function properly. Since some AV software cannot release these resources, this may result in a system or game crash once your computer has run out of resources. It is recommended that you disable all AV programs before launching Steam to ensure all games have access to the system resources. Once finished playing these games, you can re-enable the software to ensure that the computer is protected.

Spyware, adware, viruses, trojans and worms may directly impact your ability to access Steam - if you have exhausted other troubleshooting steps, or have noticed unexpected behavior and decreased performance on your machine, please download and install a spyware and adware scanner and a virus scanning utility.

Remove Viruses, Trojans and Worms

The most common viruses are transmitted through e-mail attachments, downloading files from resources that are not entirely trusted, or peer-to-peer (p2p) file trading applications such as BitTorrent.  With any Anti-Virus program, it is important to keep Anti-Virus definitions updated and run a system scan regularly.

Free Anti-Virus Software for Personal Use
Commercial Anti-Virus Software

Note:

Many commercial Anti-Virus software packages include much more than an Anti-Virus application. Packages such as Norton/Symantec and McAfee often include Internet Security components that have been known to interfere with Steam. Please disable your Anti-Virus software before launching Steam and re-enable it once you are done playing games.

Remove Spyware/Adware

A common source of Spyware/Adware is installing unknown software from untrusted websites.  These programs can cause system slowdown and/or connectivity problems.

  • Ad-Aware - This program (licensed free for home use) provides broad-spectrum scanning capabilities - if you find many spyware or adware programs when running Ad-Aware, you may need to run more comprehensive scans with another utility
  • Spybot Search&Destroy - This program (free to use) is a very popular spyware and adware removal utility
  • Windows Defender - This program (free to use) was released by Microsoft to find and remove spyware.

 

Problem with Steam?

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